Once you have been notified by email that your Order has been shipped, log into your own account and view your Billing/Order History to find the following information about your Order:

(a) Name of Shipper (e.g. Singapore Post);

(b) Method of Shipment (e.g. Registered Mai);

(c) Tracking Number (e.g. RR123456789SG);

(d) Date of Shipment;

(e) Estimated Transit Times.

With the above information, insert into the above text box the package tracking details located against the respective order as displayed in your Billing/Order History, to track the progress of your shipment. 

Alternatively, you can click on one of the following links for the relevant Shipper to track your Order:

(a) Singapore Post - Registered Mail - click here (For shipments to the US, use USPS Tracking - click here);

(b) Singapore Post - Speed Post Air Parcel - click here;

(c) Singapore Post - Speed Post EMS - click here;

(d) FedEx - click here;

(e) UPS - click here;

(f) DHL Global Mail - click here (For shipments to the US, use USPS Tracking - click here);

(g) DHL Express - click here.

Depending on shipping location, average estimated transit times of your Order from the time of shipment, are as follows:

(a) Singapore Post - Registered Mail - 3 to 5 Working Days (for Singapore) and 10 to 18 Working Days (to all other countries);

(b) Singapore Post - Speed Post Air Parcel - 8 to 12 Working Days;

(c) Singapore Post - Speed Post EMS - 3 to 10 Working Days;

(d) DHL Global Mail (International) - 10 to 18 Working Days;

(e) FedEx/DHL Express (International Courier Service) - 6 to 8 Working Days (Economy Service) or 2 to 3 Working Days (Priority Service).

Note:

• A Working Day is represented as any day between Monday to Friday, excluding public holidays. 
• Should your Order fail to arrive within the Estimated Transit Times, please contact us by email and we will contact the relevant Shipper to trace the whereabouts of your Order. 
• For Singapore Post, please note that we may only contact them to raise an enquiry only after 18 Working Days from the time of shipment.