We accept PayPal and credit card payments for purchases made through our website.
For phone order purchases made in Singapore, we accept, cash, NETS and domestic interbank transfers.
Shipping cost is based on the cumulative weight of the items in your Order and your choice of shipper.
It can be as low as SGD3.30 depending on your location and in some instances, we do ship certain products worldwide for free by Singapore Post's uninsured registered mail service.
You can get an estimate of your shipping cost on any individual item from the respective Product page. Before you checkout, you can also obtain the shipping cost estimate in the Cart page, of all the items your have selected before proceeding to make payment.
The average estimated transit times of your Order from the time of shipment, are as follows:
(a) Singapore Post - Registered Mail - 3 to 5 Working Days (for Singapore) and 10 to 18 Working Days (to all other countries);
(b) Singapore Post - Speed Post Air Parcel - 8 to 12 Working Days;
(c) Singapore Post - Speed Post EMS - 3 to 10 Working Days;
(d) FedEx - 6 to 8 Working Days (Economy Service) or 2 to 3 Working Days (Priority Service).
- A Working Day is represented as any day between Monday to Friday, excluding public holidays.
- Packages are shipped after receiving cleared payment (i.e. payment is received from you into our account).
- Packages that are shipped for free by us, are sent as uninsured registered mail to you via Singapore Post.
Should your Order fail to arrive within the estimated transit times, please contact us by email and we will contact the relevant Shipper to trace the whereabouts of your Order.
For Singapore Post, please note that we may only contact them to raise an enquiry after 18 Working Days from the time of shipment. The tracking of a package can take up to 3 months as Singapore Post will need to work with their postal service counterparts in your country to trace your package.
As much as we endeavour to ensure that you receive your Order, the painful truth is that packages unfortunately do get lost in transit, though the frequency of such occurrence is thankfully low (less than 0.1%).
In such an instance, a package will be declared lost by the Shipper if this is the conclusion of their investigations.
We will assist on your behalf in making a claim against the Shipper, that is limited by the insured amount (in the instance that you have selected a shipping method that includes insurance coverage).
Our liability to you passes to the Shipper, once we have notified you that your package has been shipped as confirmed by a verifiable tracking number that is issued by the Shipper.
If for reasons you opt not to insure your package (or if the package is sent to you for free as Singapore Post uninsured registered mail), risk of loss passes to you where you may not be able to recover anything from the Shipper.
If the value of your package is high, please opt for an insurable shipping method.
Yes we do accept returns in accordance with Clause 6 of our website Terms and Conditions of Sale.
In essence, if we stuff it up and send you the wrong item, then we will be responsible for paying for the return shipment of the unused item in its original packaging.